Communicating at Work

Communicating at Work, 13th Edition is an academic textbook designed to help students, instructors, and business professionals build practical workplace communication skills. The text provides clear guidance for business speaking and writing, preparing readers to handle everyday professional interactions, collaborative team projects, job interviews, and formal corporate presentations.

The core material explores essential professional topics such as ethical decision-making, cultural intelligence development, conflict resolution, and communication in virtual environments. Readers examine fundamental interpersonal concepts, including active listening practices, verbal and nonverbal messaging, meeting management, and structured presentation development covering audience analysis, organization, visual supporting materials, and speech delivery techniques.

A highlighted feature, titled A Professional Perspective, brings direct practical context to the text as twelve former business communication students offer actionable tips and share their personal career experiences. This 512-page work provides a complete framework for college courses and targeted professional skill development.