CompTIA A+ Guide to IT Technical Support
by Jean Andrews
10th Edition
Publisher: Cengage Learning
Book Details
| Print ISBN | 9780357108291 |
| eText ISBN | 9798214340241 |
| Publisher | Cengage Learning |
| Publishing Year | 2020 |
| Edition | 10th Edition |
| Language | English |
| Pages | 1161 |
CompTIA A+ Guide to IT Technical Support, 10th Edition, provides an introduction to IT technical support. Written by Jean Andrews and published by Cengage Learning, the textbook explains how to interact with users while installing, maintaining, troubleshooting, and networking computer hardware and software.
The volume aligns with CompTIA A+ exam objectives to prepare students for the 220-1001 and 220-1002 certification tests. Instruction spans both core and advanced technical areas, connecting hardware and software fundamentals with practical application.
Designed for future IT support technicians and administrators, the book emphasizes operational procedures alongside technical concepts. Key subjects include security, mobile devices, virtualization, and cloud computing.
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