Healthcare Operations Management

Healthcare Operations Management, 3rd Edition, is a textbook designed to help healthcare management students and practicing professionals improve healthcare delivery. The text addresses critical challenges in the US healthcare system, such as increasing costs, uneven quality, and inadequate access to care.

Coverage examines core operational areas, including process improvement, patient flow, scheduling, and capacity management. The volume also explores organizational strategy execution through project management and the balanced scorecard.

Used as a required textbook in healthcare management MBA coursework, the book prepares readers to navigate complex networks of patients, clinicians, reimbursement systems, and regulations while introducing techniques to enhance financial performance.