Telephone Triage Protocols for Nurses

Telephone Triage Protocols for Nurses, 6th Edition, is a clinical reference designed to guide symptom evaluation and care recommendations during caller triage. Written by Julie K. Briggs, the volume assists nurses in identifying the appropriate level of clinical referral based on caller reports.

More than 200 alphabetically arranged protocols address health concerns across adult, pediatric, geriatric, maternal, and child populations. Question-asking flowcharts with Yes or No pathways guide nurses through symptom evaluation, helping them distinguish between routine complaints and acute medical emergencies.

The reference supports triage in telephone services, emergency departments, urgent care centers, medical offices, schools, and home health agencies.