The New Regulatory Framework for Consumer Dispute Resolution
by Pablo Cortés
1st Edition
Publisher: OUP Oxford
Book Details
| Print ISBN | 9780198766353 |
| eText ISBN | 9780191079085 |
| Publisher | OUP Oxford |
| Edition | 1st Edition |
| Language | English |
The New Regulatory Framework for Consumer Dispute Resolution, 1st Edition, is an anthology edited by Pablo Cortés examining the impact of European Union legislation on consumer redress. The volume focuses on reforms introduced by the Alternative Dispute Resolution (ADR) Directive and the Online Dispute Resolution (ODR) Regulation.
Contributions examine the European regulatory structure alongside core redress mechanisms, including mediation, arbitration, and ombudsman programs. The collection also assesses national transposition across nine EU Member States and compares these developments to the approach adopted in the United States.
The volume evaluates emerging trends such as dispute system design, cross-border dispute hurdles, and collective redress, concluding with a call for mandatory trader participation in consumer dispute resolution.
Table of Contents
Chapter 1: The New Landscape of Consumer Redress: The European Directive on Consumer Alternative Dispute Resolution and the Regulation on Online Dispute Resolution
Chapter 2: Developments in European Civil Procedures
Chapter 3: The Consumer Arbitration Conundrum: A Matter of Statutory Interpretation or Time for Reform?
Chapter 4: Access to court? "Encouraging" consumers to use court-connected mediation in small claims and other cases
Chapter 5: Ombudsman Schemes - Energy Sector in Germany, France, and the UK
Chapter 6: The Implementation of the Consumer ADR Directive in Belgium
Chapter 7: The Implementation of the Consumer ADR Directive in France
Chapter 8: The Implementation of the Consumer ADR Directive in Germany
Chapter 9: The Implementation of the Consumer ADR Directive and the ODR Regulation in Ireland
Chapter 10: The Implementation of the Consumer ADR Directive in Italy
Chapter 11: The Implementation of the Consumer ADR Directive in the Netherlands
Chapter 12: The Implementation of the Consumer ADR Directive in Portugal: The Necessary Reform or Missed Opportunity?
Chapter 13: Challenges for the Implementation of the Consumer ADR Directive in Spain
Chapter 14: Regulating ADR: Lessons from the UK
Chapter 15: Consumer Redress in the United States
Chapter 16: Consumer Redress: Implementing the Vision
Chapter 17: A Dispute System Design Perspective on the Future Development of Consumer Dispute Resolution
Chapter 18: Cross-border Consumer Redress after the ADR Directive and the ODR Regulation
Chapter 19: New Trends of ADR in the European Union
Chapter 20: Consumer ADR and Collective Redress
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