Human Relations
Interpersonal Job-Oriented Skills
by Andrew J. DuBrin
12th Edition
Publisher: Pearson
Book Details
| Print ISBN | 9780133506822 |
| eText ISBN | 9780133932751 |
| Publisher | Pearson |
| Publishing Year | 2015 |
| Edition | 12th Edition |
| Language | English |
| Pages | 464 |
Human Relations: Interpersonal Job-Oriented Skills, 12th Edition, is a textbook by Andrew J. DuBrin that presents a two-pronged framework for interpersonal competence. It introduces basic conceptual foundations before moving into applied skill development and self-assessment.
The text addresses personal development, communication channels, teamwork, and cross-cultural relations. It also examines group problem solving, leadership, ethical workplace conduct, and career management strategies.
Designed for undergraduate courses in human relations, applied psychology, career development, and interpersonal skills training, this edition includes experiential exercises, self-assessment quizzes, and case studies suitable for classroom work or homework assignments.
Table of Contents
Chapter 1: A Framework for Interpersonal Skill Development
Chapter 2: Understanding Individual Differences
Chapter 3: Building Self-Esteem and Self-Confidence
Chapter 4: Interpersonal Communication
Chapter 5: Interpersonal Skills for the Digital World
Chapter 6: Developing Teamwork Skills
Chapter 7: Group Problem Solving and Decision Making
Chapter 8: Cross-Cultural Relations and Diversity
Chapter 9: Resolving Conflicts with Others
Chapter 10: Becoming an Effective Leader
Chapter 11: Motivating Others
Chapter 12: Helping Others Develop and Grow
Chapter 13: Positive Political Skills
Chapter 14: Customer Satisfaction Skills
Chapter 15: Enhancing Ethical Behavior
Chapter 16: Stress Management and Personal Productivity
Chapter 17: Job Search and Career Management Skills
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