Technology and Public Management
by Alan R. Shark
2nd Edition
Publisher: Routledge
Book Details
| Print ISBN | 9781032341125 |
| eText ISBN | 9781000814620 |
| Publisher | Routledge |
| Publishing Year | 2023 |
| Edition | 2nd Edition |
| Language | English |
| Pages | 218 |
Technology and Public Management, 2nd Edition, is a textbook that examines how public and nonprofit organizations apply digital tools to deliver services responsibly and effectively. The text explores administrative governance, operational planning, and the leadership skills necessary to justify technology investments across public institutions.
Coverage addresses critical infrastructure domains such as transportation, public health, education, and security. The volume also investigates growing civic mistrust in government and evaluates how thoughtful technological initiatives can help rebuild institutional confidence.
Designed for public affairs students at all levels, the textbook supports coursework in public administration, nonprofit management, social work, and public health, while serving practicing administrators seeking a stronger foundation in public sector technology leadership.
Table of Contents
Chapter 1: Contemporary Trends in Public Administration and Technology
Chapter 2: Governance and Leading Innovation—Who decides?
Chapter 3: E-government and Digital Government: The Rise of the New Civic Media
Chapter 4: Broadband, Mobility, and the Internet—Policies and Technology
Chapter 5: The Data Factor—Transparency, Reform, and Improved Data-Driven Decisions
Chapter 6: Managing Knowledge and Data Management
Chapter 7: Geospatial Systems and Planning—Mapping and Visualizing the Future
Chapter 8: Managed Software, Hardware, and Shared Services—Once Upon a Cloud
Chapter 9: Assessing and Measuring IT Performance
Chapter 10: Cybersecurity—Understanding and Managing Risk
Chapter 11: The People Factor—Managing the Human Resource Function in a Technology Environment
Chapter 12: Ethics and Digital Equity
Chapter 13: Nonprofit Technology Management
Chapter 14: Future Challenges—Artificial Intelligence, Robotics, Privacy, Public Trust
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