Business and Professional Communication

Business and Professional Communication: KEYS for Workplace Excellence, 5th Edition, by Kelly Quintanilla Miller and Shawn T. Wahl, is a textbook aimed at guiding students, workplace leaders, and team members toward professional interaction skills. Published by SAGE Publications, Inc., this 456-page work explains how human communication operates as a systematic process of understanding shared experiences through nonverbal and verbal messages.

The content spans essential themes including workplace communication ethics, listening techniques, role-taking, and methods for addressing communication apprehension. Readers analyze structural factors like communication channels, cultural influences within organizations, and social hierarchy dynamics.

A defining focus of the textbook is its analysis of communication bravado, which occurs when individuals evaluate their own messaging as effective while colleagues view it as ineffective. This resource aids job interview candidates and career switchers navigating contemporary workplace environments.