
Excellence in Business Communication
by John V. Thill, Courtland L. Bovee
14th Edition
Publisher: Pearson
Book Details
| Print ISBN | 9780137868452 |
| eText ISBN | 9780137868704 |
| Publisher | Pearson |
| Publishing Year | 2024 |
| Edition | 14th Edition |
| Language | English |
| Pages | 336 |
John V. Thill and Courtland L. Bovee author Excellence in Business Communication, 14th Edition to prepare college and university students for essential communication tasks. Published by Pearson, this English-language textbook introduces fundamental principles of professional interaction, modern technology usage, and contemporary business practices.
The content follows an instructional sequence designed to build practical writing capabilities step by step. Initial sections establish framework concepts for interpersonal collaboration, workplace etiquette, and global market communication. The text then outlines the complete message creation cycle, moving from initial planning and drafting to final revision across routine, positive, negative, and persuasive formats, as well as formal business reports and career search materials.
This 2024 edition features updated coverage of diversity, equity, and inclusion integrated into communication skill development. The textbook provides structured support for university students, course instructors, and active professionals across marketing, human resources, and management disciplines.
Table of Contents
Chapter 1: Professional Communication in a Digital, Social, Mobile World
Chapter 2: Interpersonal Communication Skills
Chapter 3: Collaboration and Business Etiquette
Chapter 4: Communication Challenges in a Diverse, Global Marketplace
Chapter 1: Planning Business Messages
Chapter 2: Writing Business Messages
Chapter 3: Completing Business Messages
Chapter 1: Crafting Messages for Digital Channels
Chapter 2: Writing Routine and Positive Messages
Chapter 3: Writing Negative Messages
Chapter 4: Writing Persuasive Messages
Chapter 1: Planning Reports and Proposals
Chapter 2: Writing and Completing Reports and Proposals
Chapter 3: Developing and Delivering Business Presentations
Chapter 1: Building Careers and Writing Résumés
Chapter 2: Applying and Interviewing for Employment
Chapter 1: Format and Layout of Business Documents
Chapter 2: Documentation of Report Sources
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