Hotel Operations Management

Hotel Operations Management, 3rd Edition, is a textbook that examines the operational functions, organizational structures, and administrative responsibilities involved in running lodging properties.

The volume surveys the hotel industry, professional career opportunities, and guest service, while detailing the management and supervisory skills expected of a hotel general manager. It addresses functional areas such as the front office, housekeeping, sales and marketing, and food and beverage departments, alongside business operations in human resources, accounting, and revenue management.

In addition, the text investigates facility engineering, maintenance, and safety and property security, as well as institutional frameworks including franchise agreements, management contracts, and global operations.