Managing Business and Professional Communication
by Carley H. Dodd
3rd Edition
Publisher: Pearson
Book Details
| Print ISBN | 9780205823864 |
| eText ISBN | 9780205977208 |
| Publisher | Pearson |
| Publishing Year | 2014 |
| Edition | 3rd Edition |
| Language | English |
Managing Business and Professional Communication, 3rd Edition, is a textbook written by Carley H. Dodd that equips students with practical communication strategies for workplace environments.
The volume covers foundational organizational interactions, including interpersonal dynamics, nonverbal messaging, and intercultural communication. It examines cultural diversity awareness as an aid for understanding coworkers and boosting workplace productivity, alongside instruction on group dynamics, workplace teams, and interviewing.
Designed to prepare learners for entry-level and mid-management roles, the text features real-world cases and critical incidents that prompt everyday problem-solving, complemented by communication assessments to help readers evaluate their strengths and weaknesses.
Table of Contents
Chapter 1: Introducing Business and Professional Communication
- • Communication Gaps in the Workplace
- • What General Communication Competencies Are Needed in Organizations?
- • Communication Competencies Expected in Organizations
- • Definition and Model of Business and Professional Communication
- • Assumptions About Communication: A Word on Axioms
- • Business and Professional Communication in Four Contexts
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
Chapter 2: Managing Leadership Communication in Organizational Cultures
- • Organizational Culture as a Context for Communication
- • Features of Organizational Culture
- • Leadership in Organizational Cultures: Structures and Styles
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
Chapter 3: Managing Interpersonal Communication in the Workplace
- • Interpersonal Communication Principles in the Workplace
- • Social Equity Theory
- • Managing Interpersonal Communication Skills
- • Managing Social Networking as Interpersonal Communication
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
Chapter 4: Managing Listening Communication in the Workplace
- • The Significant of Listening in Organizations
- • Concepts That Explain Listening Deficits
- • Avoid Communication Omission
- • How to Improve Listening Skills
- • Active Listening
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
Chapter 5: Managing Nonverbal Communication in the Workplace
- • Defining Nonverbal Communication
- • Importance of Nonverbal Communication in the Workplace
- • Functions and Rules of Nonverbal Communication
- • Elements of Nonverbal Communication
- • Using Nonverbal Communication in the Workplace
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
Chapter 6: Managing Communication Conflict in the Workplace
- • Conflict in the Workplace
- • Communication Skills in Managing Conflict
- • Communication Skills in Managing Negotiation
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
Chapter 7: Managing Intercultural Communication in the Workplace
- • Definition and Model of Intercultural Communication
- • Understanding Cultural Diversity
- • Importance of Managing Cultural Diversity
- • Intercultural Communication Strategies for Promoting Unity
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
Chapter 8: Managing Group Communication and Workplace Teams
- • Defining Small-Group Communication
- • Group Outcomes
- • Communication Networks in Small Groups
- • Leadership in Teams and Small Groups
- • Conducting Results-Oriented Group Communication
- • Strategies for Conducting Large Group Meetings
- • Strategies for Team Building in the Workplace
- • Definition and Model of Teams
- • How to Facilitate High Functioning Workplace Teams
- • What Makes a Successful Team?
- • Outcomes of Successful Teams
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
Chapter 9: Managing Interviews in the Workplace
- • Importance of Interviewing
- • Types of Interviews
- • Structuring Effective Interviews
- • Interview Questions
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
Chapter 10: Managing Public Presentations in the Workplace
- • Importance of Making Public Presentations
- • Building Credibility
- • Building Confidence
- • Consulting for Audience Analysis
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
Chapter 11: Managing Presentational Skills in the Workplace
- • Elements of Language Style
- • Elements of Delivery
- • Methods of Delivery
- • Presentation Technology and Communication
- • Ethics and Presentations
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
Chapter 12: Managing Informative Presentations in the Workplace
- • Developing Informative Presentations
- • Principles for Topic Selection
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
Chapter 13: Managing Persuasive Presentations in the Workplace
- • Persuasion Changes or Reinforces Attitudes, Values, Beliefs, and Behaviors
- • Beginning Theories Underlying Persuasion
- • Developing Persuasive Presentations
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
Chapter 14: Managing Customers and Client Communication and Sales
- • Definition and Model of Customer Service
- • Communicating to Enhance Customer Service
- • Changing the Organizational Culture to Enhance Customer Service
- • Managing Sales Presentations in the Workplace
- • Principles of Sales Communication
- • Strategies for Effective Sales Communication
- • In Perspective
- • Discussion Questions
- • Exercises
- • References
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