Managing Business Process Flows

Managing Business Process Flows: Principles of Operations Management, 3rd Edition, is a textbook that presents a structured, data-driven methodology for understanding foundational operations management principles. The work illustrates how managers can design and control process structures and operational drivers to raise process performance.

Discussion addresses overarching process management, quantitative flow measurements, and strategies for handling flow variability. The textbook also explores process integration, highlighting lean operations and process synchronization.

Intended for graduate studies in business processes or operations management, this edition maintains the general process view framework. The presentation in each chapter is reinforced with contemporary examples from practice to assist student learning.