Managing Millennials

Chapter Section i: Millennials in the Workplace

Chapter 1: The Millennial Challenge

• • Millennials Are Different from Every Other Generation in the Workplace
• • Leaders Struggle to Successfully Manage Millennials
• • Businesses Are Placing Emphasis on the Wrong Activities to Motivate Millennials
• • Bringing It All Together
• • Endnotes

Chapter 2: Generational Diversity

• • Millennials—Born 1980 to 1999
• • Generation X—Born 1965 to 1979
• • Baby Boomers—Born 1946 to 1964
• • Ideologies and Preferences
• • Bringing It All Together
• • Endnote

Chapter 3: The 12 Types of Millennials in the Workplace

• • The Self-Centered Celebrity
• • The Steady Deliverer
• • The Know-It-All
• • The High Performer
• • The Social Media Queen
• • The Technology Wiz
• • The Victim
• • The Grinder
• • The I’m Too Good for That
• • The Reliable Buddy
• • The Apathetic Underachiever
• • The Frustrated Producer
• • Bringing It All Together

Chapter Section ii: everything Has changed

Chapter 4: It’s NOT about the Money!!!

• • The Three Drivers of Engagement
• • Time
• • Experience
• • Consistent Direction
• • Bringing It All Together
• • Endnotes

Chapter 5: Transforming Operations to Meet the Needs of Today

• • Traditional Management versus Agile Leadership
• • Empower Employees to Use Their Unique Talents
• • Analyze Problems from Various Perspectives
• • Encourage Members to Display an Intellectual Curiosity
• • Fixed Mindset versus Growth Mindset
• • Encourage Freedom to Explore
• • Endorses a Learning Culture
• • Promote a Collective Approach toward Success
• • Business Silos versus a Collaborative Culture
• • Build Trust and Allow People to See Issues from Various Perspectives
• • Foster Positive Energy and Eliminate Complacency
• • Streamline Interdepartmental Projects and Cross-Functional Responsibilities
• • Maintaining Status Quo versus Embracing Change
• • Proactive Leadership
• • Execute on Your Vision, Don’t Just Talk about It
• • Be Unrelenting in Your Focus
• • Bringing It All Together
• • Endnotes

Chapter 6: Uber, Lyft, Airbnb, and Millennials

• • Technology and Innovation
• • Teamwork and Collaboration
• • Communication Mediums and Sharing Information
• • Productivity over Tradition and Formalities
• • The Value of Time
• • Appearance and Attire
• • Commitment to the Company
• • Intangibles
• • Bringing It All Together
• • Endnotes

Chapter Section iii: Beyond the Horizon

Chapter 7: SSSSHHHHHH ... Little Known Secrets

• • Secrets about You (The Boss)
• • They Want You to Fire the A$$hole
• • Employee Benefits Have Changed and You Need to Adapt
• • Your Words Mean Nothing without Action
• • Secrets about Them (Millennials)
• • They Have a FOMO on Information
• • They Need to Be Part of the Big Picture and Not Just Fulfill a Role
• • They Don’t Have Engaging Experiences, So They Lose Interest in the Company
• • Secrets about the Business
• • Engaging the Entire Workforce Is the Only Way to Have Enduring Business Results
• • Building Sustainability Is More Important than Short-Term Profits
• • Incorporating Technological Advances Is Critical
• • Bringing It All Together
• • Endnote

Chapter 8: Adapt or Die

• • Technology and Innovation
• • Changing Communication Mediums
• • Smartphones, Social Media, and Sharing Information
• • Working in a Remote Environment
• • Priorities in the Workplace
• • Intangibles
• • Bringing It All Together
• • Endnotes

Chapter 9: We Are Managers Not Magicians

• • Bringing It All Together

Chapter Section iV: Making changes, taking Action

Chapter 10: Motivating Millennials

• • 5 Tips for Communicating Feedback to Millennials
• • 10 Ways to Compensate Millennials That Don’t Involve Money
• • 5 Keys to Effectively Recognizing Millennial Contributions
• • 10 Ways to Increase Millennial Loyalty and Commitment to Your Organization
• • 5 Reasons Millennials Quit and What You Can Do to Stop Them
• • 5 Tips for Motivating Melancholy Millennials
• • Endnotes

Chapter 11: Combining Generations and Producing Results

• • Five Reasons Other Generations Drive Millennials Crazy
• • Five Reasons Millennials Think Differently than Previous Generations . . . and How You Can Leverage This for Good
• • Five Tips on How to Balance Communication Preferences Amongst Generations
• • Teamwork and Collaboration: Five Tips on How to Blend Generational Preferences
• • Combining Millennials and Baby Boomers: Five Differences That You Will Inevitably Encounter . . . and How to Manage Them
• • Millennials Managing Baby Boomers: Five Keys to Success

Chapter 12: The Good, the Bad, and the Ugly

• • 5 Millennial Myths
• • 10 Mistakes Leaders Make Managing Millennials . . . and What You Can Do to Avoid Them
• • 5 Ways to Get Your Frontline Millennial Employees to Care about Your Customers
• • 5 Ways to Spot a Millennial Who Is Checked out . . . and How to Get Them Back
• • 5 Reasons Millennials Love Sharing Information
• • 5 Ways to Leverage Technology to Get the Best out of Millennials
• • Endnotes