Positive Approaches to Conflict at Work

In Positive Approaches to Conflict at Work, 1st Edition, author Suzanna Tan offers business owners, managers, and organizational leaders actionable methods for handling professional disputes. The book establishes how proactive conflict management directly supports employee mental health, workplace collaboration, team productivity, and employee well-being.

The core coverage synthesizes contemporary research, theoretical models, and practical frameworks to address disagreement across personal, interpersonal, and organizational dimensions. It explores how targeted interventions—including coaching, mentoring, and mediation—help supervisors resolve friction before team dynamics deteriorate.

To reinforce learning, the text incorporates critical reflection exercises throughout its chapters, emphasizing overall leadership responsibility. It further signposts internal organizational mechanisms, detailing how to navigate formal disciplinary and grievance procedures when informal resolution options are exhausted.