Operations Management
by Peter Jones, Peter Robinson
2nd Edition
Publisher: OUP Oxford
Book Details
| Print ISBN | 9780198724353 |
| eText ISBN | 9780192559982 |
| Publisher | OUP Oxford |
| Edition | 2nd Edition |
| Language | English |
Operations Management, 2nd Edition, is an introductory textbook designed to explain essential operational concepts and business practices. The volume supports students enrolled in their first operations management module who may have limited first-hand experience in a working environment.
Coverage introduces core business operations, including facility location and design, supply chain relationships, inventory performance, and capacity planning. The textbook also addresses broader strategic approaches, examining international operations, lean methods, and continuous improvement.
More than eighty case studies from local businesses and international companies such as Apple and IKEA illustrate operational issues in realistic settings. In addition, chapter summaries and learning outcomes provide structured review points to assist study.
Table of Contents
Chapter 1: Introduction to Operations Management
Chapter 2: Winning Customers and Competing Effectively
Chapter 3: Operations Processes and Life Cycles
Chapter 4: Locating, Designing and Managing Facilities
Chapter 5: Managing Supply Chain Relationships
Chapter 6: Managing Materials and Inventory Performance
Chapter 7: Managing Capacity and Demand
Chapter 8: Managing the Service Encounter
Chapter 9: Managing Quality
Chapter 10: Managing the Workforce and Technology
Chapter 11: Managing Projects, Crises, and Business Continuity
Chapter 12: Operations Strategy and International Operations
Chapter 13: Lean, Agile, and Mass Customization
Chapter 14: Innovation and Continuous Improvement
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