Operations Management

Operations Management, 3rd Edition, is a textbook by Andrew Greasley that examines how organizations create goods and deliver services to customers. Approaching the field from a European perspective, the text addresses key operational areas across both manufacturing and service industries.

The volume concentrates on three core subjects: operations strategy, the design of operations systems, and the management of operations over time. Revisions for this edition incorporate expanded strategic commentary alongside international perspectives to explore operating decisions in a global context.

To reinforce conceptual connections, each chapter contains a strategy link section. This feature provides a short paragraph that relates the specific chapter topic directly to broader operations strategy.