Quality

Quality, 6th Edition, is a textbook by Donna C. S. Summers that presents tools and techniques for improving organizational quality, productivity, and safety. It applies a practical approach explaining the rationale and methods of quality assurance and statistical process control.

Coverage addresses core quality concepts, statistical analysis, and recognized management frameworks. Major subjects include ISO 9000, Six Sigma, supplier certification requirements, the Malcolm Baldrige National Quality Award, process capability, reliability, and control charts for variables and attributes.

Drawing on contributions from engineers, managers, and quality specialists, the textbook uses case studies and illustrations from sectors such as healthcare and manufacturing. It is suitable for college courses in business and engineering as well as practicing professionals.