Quality & Performance Excellence

Quality & Performance Excellence, 8th Edition, presents the foundational principles and tools of quality and performance excellence. Through real-world organizational examples, the textbook illustrates how diverse institutions implement these methods.

The text links core quality principles to prominent theories and models covered in management courses. The 2017 edition also incorporates the 2015-16 Baldrige criteria.

To support practical learning, the volume pairs foundational instruction with experiential exercises and case studies. These resources provide practice working with actual operational issues across manufacturing and service sectors.