Theorizing Crisis Communication

Name: Theorizing Crisis Communication
Price: 46 USD
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ISBN: 9781119615910

by Timothy L. Sellnow, Matthew W. Seeger

2nd Edition

Publisher: Wiley-Blackwell

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Book Details

Print ISBN	9781119615910
eText ISBN	9781119615989
Publisher	Wiley-Blackwell
Publishing Year	2021
Edition	2nd Edition
Language	English
Pages	368

Theorizing Crisis Communication, 2nd Edition, provides a comprehensive synthesis and critique of crisis communication theories. The textbook addresses the management, response, resolution, and significance of organizational disruptions and global disasters.

The volume explores communication surrounding failures in corporate responsibility alongside events such as pandemics, earthquakes, hurricanes, chemical spills, and terrorist attacks. Drawing on insights from organizational studies, social sciences, public relations, and public health, it addresses warnings, emergency response, risk management, and crisis outcomes.

Published in the Foundations of Communication Theory Series, this edition systematically examines each framework by outlining its core concepts, real-world applications, and respective advantages and drawbacks.

Chapter 1: Introduction to Crisis Communication
- • Defining Crisis
- • Defining Communication
- • Plan for This Book
- • Conclusion
Chapter 2: Theorizing about Crisis and Crisis Communication
- • Critiquing Theory
- • Conclusion
Chapter 3: Theories of Communication and Warning
- • Detection of Risks
- • Warnings
- • Hear-Confirm-Understand-Decide-Respond Model
- • Applications of the Hear-Confirm-Understand-Decide-Response Model
- • Strengths and Weaknesses of the Hear-Confirm-Understand-Decide-Response Model
- • Protective Action Decision Model
- • Applications of the PADM
- • Strengths and Weaknesses of the PADM
- • Integrated Model of Food Recall
- • Applications of the Integrated Model of Food Recall
- • Strengths and Weaknesses of the Integrated Model of Food Recall
- • Emerging Warning Systems
- • Conclusion
Chapter 4: Theories of Communication and Crisis Development
- • Assumptions of Stage Models
- • Three-Stage Model
- • Applications of the Three-Stage Model
- • Strengths and Weaknesses of the Three-Stage Model
- • Fink’s Four-Stage Cycle
- • Applications of Fink’s Four-Stage Cycle
- • Strengths and Weaknesses of Fink’s Four-Stage Cycle
- • Turner’s Six-Stage Sequence of Failure in Foresight
- • Applications of Turner’s Six-Stage Sequence of Failure in Foresight
- • Crisis and Emergency Risk Communication
- • Applications of CERC
- • Strengths and Weaknesses of CERC
- • Conclusion
Chapter 5: Theories of Communication and Crisis Outcomes
- • Organizational Learning
- • Sensemaking
- • Organizational Legitimacy
- • Balance Theory
- • Stealing Thunder
- • Situational Crisis Communication Theory
- • Discourse of Renewal
- • Conclusion
Chapter 6: Theories of Communication and Emergency Coping and Response
- • Assumptions of Communication and Emergency Response
- • Chaos Theory and Emergent Self-Organization
- • Theories of Communication and Crisis Coordination
- • Communication and Community Resilience
- • Four-Channel Model of Communication
- • Integrated Crisis Mapping Model
- • Conclusion
Chapter 7: Theories of Crisis Communication and Legacy Media
- • The Legacy Mass Media
- • News Framing Theory
- • Focusing Events and Agenda Setting
- • Exemplification Theory
- • Uses and Gratifications Theory
- • Cultivation Theory
- • Media System Dependency Theory
- • Crisis News Diffusion
- • Diffusion of Innovations
- • Conclusion
Chapter 8: Theories about Social Media and Crisis Communication
- • Social Information Processing Theory
- • Warranting Theory
- • The MAIN Model
- • Dialogic Theory of Public Relations
- • Social-Mediated Crisis Communication Model
- • Emerging Theories of Social Media in Crisis Communication
- • Conclusion
Chapter 9: Theories of Influence and Crisis Communication
- • Apologia
- • Image Repair
- • Kategoria
- • Dramatism
- • Narrative Theory
- • Message Convergence Framework
- • Conclusion
Chapter 10: Theories of Communication and Risk Management
- • Social Amplification of Risk Framework
- • Risk Information Seeking and Processing Model
- • Mindfulness
- • High Reliability Organizations
- • The Precautionary Principle
- • Cultural Theory
- • The IDEA Model
- • Conclusion
Chapter 11: Theories of Crisis Communication and Ethics
- • Ethics
- • Crisis Communication as an Ethical Domain
- • Responsible Communication
- • Significant Choice
- • The Ethic of Care
- • Virtue Ethics
- • Justice
- • Applications of Moral Theory to Crisis
- • Conclusion
Chapter 12: Applying Theories of Crisis Communication
- • Choosing a Theory
- • The Rationale for Asking Question
- • Questions Focusing of Ontology
- • Questions Focusing on Axiology
- • Questions Focusing on Epistemology
- • Selecting a Data Set and Method
- • Selecting Literature for Review
- • Forming Conclusions and Implications of Research
- • The Practicality of Theory in Understanding Crisis Communication
- • Persistent Challenges
- • Invisible Success
- • Global Causation
- • Insufficient Instruction for Self-Protection
- • Persistent Opportunities
- • New Perspectives for Study
- • A Final Word