Excellence in Managing Worldwide Customer Relationships
by Thomas A. Cook
1st Edition
Publisher: CRC Press
Book Details
| Print ISBN | 9781482226195 |
| eText ISBN | 9781315356099 |
| Publisher | CRC Press |
| Publishing Year | 2017 |
| Edition | 1st Edition |
| Language | English |
| Pages | 170 |
Excellence in Managing Worldwide Customer Relationships, 1st Edition, examines the risks and obstacles companies encounter when selling to domestic and international markets. The book provides strategies for satisfying existing accounts while securing new business opportunities across diverse regions.
The volume addresses customer service in North American home markets alongside global operations. Key areas of focus include developing export sales strategies, e-commerce, cargo loss control, and regulatory compliance in international trade.
Published as the fifth book in the Global Warrior Series, the work introduces a 10-step process for establishing best practices. It highlights how businesses can utilize technology and operational measures to strengthen customer service relationships and build lasting client loyalty.
Table of Contents
Chapter 1: The Challenges of Customer Service and Business Development in International Business
Chapter 2: Establishing a Robust and Aggressive Export Sales and Customer Service Strategy
Chapter 3: E-Commerce
Chapter 4: Cargo Loss Control
Chapter 5: Regulatory and Trade Compliance Concerns in International Trade
Chapter 6: Utilizing Service Providers and Other Useful Third Parties to Enhance Your Customer Service Capabilities
Chapter 7: Negotiating Skill Sets in Global Customer Service
Chapter 8: Best Practices in Sales, Business Development and Customer Service
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